Soft Collections: Drive down collection costs and rehabilitate defaulting debtors
Collections can become time consuming and expensive. Effective management, tracking and control of defaulting loans channels efforts where they will be most effective, optimising collections and maximising rehabilitations.
With CreditEase you can:
- Integrate seamlessly with existing telephony and voice recording systems
- Tailor rehabilitation strategies more effectively
- Leverage inbound and outbound call functionality
- Guide operators through the call process with scripting engines
- Simplify interactions with debtors by ensuring access to all relevant information
- Access comprehensive operational, performance and management reports delivered through familiar tools (such as Microsoft Excel°)
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The Front Office (Orgination) is designed to streamline automate and manage origination, risk assessment and disbursement processes. CreditEase exhibits a set of truly best-of-breed orgination processes evidenced by the fact that our solutions are currently deployed within a number of leading credit providers.
The Back Office manages the entire lifecycle of the financial instrument, focussing on the raising, tracking and receipting of instalments and associated fees collected from financial and third party organisations.
Soft Collections (Arrears Management) uses embedded iterative processes to successfully rehabilitate defaulting debtors. The module accommodates both inbound and outbound calls and can be integrated into telephony and voice recording systems.